Support, DevOps and dedicated teams
Support under an SLA, monitoring and steady product development after launch.
- Timeline
- Monthly
- Flagship
- Support retainer
01Who it is for
- 01
Your system is live, but nobody is on call when it breaks.
- 02
Releases are manual and every deploy feels like a risk.
- 03
You need steady development without hiring a full team.
- 04
The original developers have left.
02What’s included
Support & SLA
Bugs and incidents handled within response times written into the contract.
DevOps & CI/CD
Automated builds, tests and deploys, infrastructure as code, preview environments.
Monitoring & incidents
Uptime, errors and performance tracked, with alerts that reach a person.
Product development subscription
A fixed monthly capacity for improvements, planned with you every month.
Dedicated team
Engineers working only on your product, hired and managed by us.
03How it runs
Bar length shows how long each stage usually takes.
- 01
Onboarding
Access, documentation, monitoring and a runbook.
2 weeks - 02
Stabilize
Known issues fixed and alerts tuned.
first month - 03
Run
Planned work, incidents under the SLA and a monthly report.
monthly - 04
Review
Priorities, SLA and team size adjusted to your roadmap.
quarterly
04What you get
- SLA with response times by severity
- Monitoring and alerting set up on your stack
- Monthly report on incidents, work done and hours used
- An up-to-date runbook and documentation
Ways to start
- Support retainerMonthly
- Hours pool for fixes and changes
- SLA response times
- Monthly report
- Dedicated team6+ months
- Engineers assigned to your product
- Team lead on our side
- Quarterly reviews
05Technologies
06Questions
What response times do you offer?
Response times are set per severity in the contract, for example one hour for a critical incident during business hours. Extended hours can be agreed.
Can you support a system you did not build?
Yes. Onboarding starts with a short audit of the code and infrastructure, so we know what we are taking on.
How is the monthly work planned?
Once a month we agree on priorities with you. Urgent fixes go ahead of planned work, and everything shows up in the monthly report.
Do you work in our tools?
Yes: your Jira or other tracker, your repository and your chat. We do not move your process into ours.
Can the team grow or shrink?
Yes. Team size is reviewed every quarter and follows your roadmap.
Tell us about the task.
We reply within 1 business day.
- 01An engineer, not a sales rep, reads your request.
- 02NDA before the first call, if you need one.
- 03A 30-minute call with an architect, in your time zone.